A clear process for printed book orders.

1. Physical products only

VAELBOOKS LLC supplies physical printed books only. We do not sell e-books, PDFs, EPUB files, online reading access or digital downloads through this website. Digital products are therefore not eligible for a physical-product return.

2. When returns may be accepted

We may accept a return or provide another resolution when printed books arrive materially damaged, defective or different from the confirmed order. Each request is reviewed based on the order records, delivery condition, product information and available evidence.

To report a damaged, defective or incorrect shipment, email us within 7 calendar days after delivery. Include your order or invoice information, a description of the issue and clear photographs of the books, packaging and shipping label.

3. Items generally not eligible for return

Unless required by applicable law or separately agreed in writing, returns are generally not accepted for:

• Change-of-mind purchases or books no longer wanted;
• Books damaged after delivery through improper handling, storage or use;
• Items returned without prior written approval;
• Custom, special-order, personalized or specially packed orders after confirmation;
• Wholesale orders that have been approved, packed or shipped, except for verified damage, defect or order error; or
• Claims submitted after the stated reporting period without a documented reason for the delay.

4. Return authorization and shipping

Please do not send books back before receiving written return instructions. If a return is approved because we sent the wrong item or the item arrived materially damaged or defective, we will discuss the available return-shipping arrangement with you. For other approved returns, the buyer may be responsible for return shipping and related costs unless otherwise agreed in writing.

Returned books should be securely packed and, where possible, sent with tracking. We are not responsible for items lost or damaged during an unauthorized or poorly packaged return.

5. Available resolutions

Depending on the circumstances and availability, an approved claim may be resolved through one of the following options:

• Replacement of the damaged, defective or incorrect books;
• Partial refund for a verified issue affecting only part of the order;
• Full or agreed refund for the affected goods; or
• Another written resolution agreed by both parties.

A replacement may be offered before a refund when replacement stock is available and appropriate for the claim.

6. Refunds

When a refund is approved, we will normally issue it to the original payment method, where available, or use another method agreed with the buyer. Refunds generally cover the approved amount for the affected goods. Original shipping, handling, customs, duties and other charges may be non-refundable unless the issue was caused by our error or applicable law requires otherwise.

The time it takes for a refund to appear may depend on the payment provider or financial institution. We will provide confirmation after the refund is initiated.

7. Order cancellations

If you need to cancel an order, contact us as soon as possible at Vaelbooks@outlook.com. We will try to accommodate a cancellation before the order has been packed, shipped or committed to a supplier. Once an order has been packed, shipped or specially prepared, cancellation may not be possible.

8. Delivery problems

If an order does not arrive, arrives visibly damaged or appears to be missing items, contact us promptly with the order details and tracking information. We will review the matter with the relevant shipping or delivery provider and discuss the next available resolution.

9. How to request a return or refund

Email Vaelbooks@outlook.com with the subject line “Return or Refund Request.” Please include:

1. Your name, company name and order or invoice reference;
2. The date of delivery;
3. The reason for the request;
4. Photographs or other supporting information, when relevant; and
5. The resolution you are requesting, such as replacement, partial refund or full refund.

We may ask for additional information before making a decision. No return should be shipped until we provide written instructions.

10. Changes to this policy

We may update this Refund and Returns Policy when our products, order process or legal obligations change. The updated version will be posted on this page with a revised effective date.